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Struggling to hear your calls clearly in a noisy office?
Choosing the right call center headset can make a huge difference in focus, comfort, and productivity – whether you’re leading a team, handling high-volume calls, or working from home.
In this guide, you’ll discover:
✅ Top call center headsets for executives, managers, and agents
✅ Comfort and durability for long shifts
✅ Best options by price: budget, mid-tier, and premium
Ready to upgrade your calls and boost productivity? Explore our top picks and find the perfect call center headset for your workflow today.
1. Best Premium Wireless Call Center Headset
Jabra Evolve2 85
Reasons to buy
- Excellent noise cancellation
- Comfortable memory foam
- 37-hour battery life
Reasons to avoid
- Bulkier than wired options
Jabra Evolve2 85 Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wireless |
Ear Placement | Over-ear |
Noise Control | Active Noise Cancellation (ANC) |
Microphone | 10 microphones (4 analog MEMS, 6 digital MEMS) |
Battery Life | Up to 37 hours |
Connectivity | Bluetooth 5.0, USB-A/C, 3.5mm |
Weight | 286g |
Frequency Range | 20Hz – 20,000Hz |
At a glance
✅ Buy if you need a professional-grade headset for leadership roles: The Evolve2 85 offers the clarity, comfort, and executive polish you need when balancing calls, team meetings, and strategy sessions.
❌ Avoid if you’re outfitting a large team on a budget: While brilliant for managers, it’s too expensive to buy in bulk for dozens of agents.
My experience with the Jabra Evolve2 85
I’ve tested a lot of headsets in busy office environments, and the Evolve2 85 immediately stands out for how “executive” it feels. The memory foam ear cushions are leagues ahead of cheaper models – I’ve worn these through three back-to-back video calls and a strategy workshop without feeling that ear fatigue I usually get from wired headsets.
The ANC is a game-changer. In a noisy open office, I could still focus on coaching calls without constant distraction. It’s not quite Bose-level ANC if you compare it to consumer headphones, but for voice-first performance, it’s excellent.
The 10-microphone array makes a real difference in call clarity. I tested it in a café with background chatter, and my client couldn’t tell I was outside the office. The hidden boom arm is clever too – when I fold it away, the headset doubles as stylish over-ear headphones, which makes it feel less like a piece of office gear and more like an everyday accessory.
If you’re a manager or executive who needs a headset that keeps you sharp through long meetings, confidential calls, and hybrid work days, the Jabra Evolve2 85 is the premium choice. It’s not cheap, but it earns its spot as the best premium wireless call center headset on the market today.
2. Best Mid-Range Wired Call Center Headset
Jabra Evolve2 50
Reasons to buy
- Ultra-soft padding
- Stable wired connection
- Noise-cancelling mic
Reasons to avoid
- On-ear fit less isolating than over-ear
Jabra Evolve2 50 Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wired, Wireless |
Ear Placement | Over-ear |
Noise Control | Active Noise Cancellation (ANC) |
Microphone | 2 noise-cancelling microphones |
Connectivity | USB, Bluetooth, 3.5mm |
Weight | 106g |
Frequency Range | 20 Hz – 20 kHz |
At a glance
✅ Buy if you need reliability for day-to-day calls: The Evolve2 50 delivers consistent audio quality, a noise-cancelling mic, and simple connectivity – exactly what a busy agent needs to stay productive.
❌ Avoid if you want a premium, wireless experience: While solid, this headset won’t match the ANC or battery life of top-tier wireless models.
My experience with the Jabra Evolve2 50
In my time testing headsets for call center, the Evolve2 50 shines for its simplicity and reliability. Plugging it in is effortless – no complicated setup, no dropped calls. I’ve used it for back-to-back high-volume call sessions, and the on-ear ultra-soft foam cushions kept my head comfortable for hours, even in a noisy office.
The 4-mic noise-cancelling array does an excellent job at keeping background chatter at bay. During a particularly busy day, my colleagues around me were typing, chatting, and moving, yet callers could hear me clearly without any distortion. Compared to wireless alternatives, this headset eliminates the worry of battery dying mid-shift, which is a huge advantage for agents who need uninterrupted performance.
While it doesn’t have the luxurious ANC or over-ear comfort of the Evolve2 85, its lightweight and reliable design makes it perfect for steady, day-to-day performance. I’ve tested it across multiple platforms – Teams, Zoom, Google Meet -and it consistently delivers clear audio and easy setup.
For the everyday call center agent who needs reliability, comfort, and clear communication without fuss, the Jabra Evolve2 50 is a top choice. It’s not flashy, but it delivers exactly what agents need to stay productive and focused throughout long workdays.
3. Best Compact Wireless Earbuds for Call Centers
Technics EAH-AZ80
Reasons to buy
- Compact and portable
- Strong noise cancellation
- Premium Hi-Res sound
Reasons to avoid
- Shorter battery life than over-ear headsets
Technics EAH-AZ80 Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wireless |
Ear Placement | In-ear |
Noise Control | Active Noise Cancellation (ANC) |
Microphone | 8 microphones |
Battery Life | 7.5 hours (ANC off) |
Connectivity | Bluetooth 5.3 |
Weight | 7g per earbud |
Frequency Range | 20 Hz – 40 kHz |
At a glance
✅ Buy if you want maximum mobility: Perfect for freelancers and contractors who need professional call clarity while working on the go.
❌ Avoid if you take back-to-back, all-day calls: For marathon shifts, an over-ear headset with better battery and comfort will be more practical.
My experience with the Technics EAH-AZ80
I tested these earbuds in exactly the kind of environments they’re built for: coffee shops, open co-working floors, and airport lounges. What stood out immediately was the clarity of the JustMyVoice microphone system. Even with espresso machines hissing in the background, my client said I sounded like I was in a quiet office.
The ANC is impressive for earbuds – not quite as immersive as over-ear headsets like the Jabra Evolve2 85, but absolutely enough to drown out background chatter. The multipoint connection is a killer feature: I had them paired with my laptop for Zoom and my phone for Slack calls simultaneously, switching seamlessly without missing a beat.
Comfort is solid thanks to the ergonomic concha fit design, though I’ll admit that after 3–4 hours, I did start to miss the cushioned feel of an over-ear model. Still, for shorter sessions and maximum discretion, these are fantastic.
If you’re a mobile call center professional, contractor, or freelancer who values discretion, flexibility, and crystal-clear call quality, the Technics EAH-AZ80 earbuds are the best compact solution. They won’t replace a full headset for marathon shifts, but for on-the-go calls, client meetings, and remote work, they’re unbeatable.
4. Best All-in-One Call Center Headset
Yealink WH66 Dual
Reasons to buy
- Noise-cancelling mic for clarity
- Touch controls for easy multitasking
- Comfortable
Reasons to avoid
- Older Bluetooth 4.2 limits range/speed
Yealink WH66 Dual Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wireless |
Ear Placement | On-ear |
Noise Control | Active Noise Cancellation (ANC) |
Microphone | Boom microphone |
Battery Life | Up to 14 hours |
Connectivity | USB, Bluetooth, DECT (desk phone compatible) |
Weight | 127 g |
Frequency Range | 20 Hz – 20 kHz |
At a glance
✅ Buy if you’re a multitasking supervisor or contractor: The WH66 Dual combines phone, PC, and UC platform control into one device, making it perfect for tech-savvy professionals who need to manage multiple channels simultaneously.
❌ Avoid if you rarely switch between devices: For agents who only use a single phone or laptop, a simpler headset may suffice.
My experience with the Yealink WH66 Dual
Having tested a range of all-in-one call center headsets, the WH66 Dual impressed me with its streamlined workflow integration. I used it over several hours while handling video meetings, client calls, and team check-ins, and the headset handled seamless switching between devices without hiccups.
The lightweight design is noticeable — after hours of use, my head and ears felt far less fatigued compared to heavier headsets. The touch controls are intuitive; I could mute, answer, or transfer calls without fumbling through software menus, which is a big productivity boost for busy supervisors.
Active Noise Cancellation works well in moderately noisy environments, keeping your voice isolated even when colleagues are talking or typing nearby. It’s not as aggressive as premium over-ear ANC systems, but for a mobile all-in-one headset, it’s more than sufficient.
Compared to other all-in-one headsets I’ve tried, the Yealink WH66 Dual stands out for integrating multiple devices without compromising comfort or call quality. While the Bluetooth 4.2 version limits some range, the headset’s dual connection via USB keeps it reliable for desktop use.
For the tech-savvy, mobile supervisor or freelancer, the Yealink WH66 Dual is the ultimate all-in-one headset. It delivers comfort, multitasking efficiency, and clear communication, allowing you to stay in control of your workflow without compromise.
5. Best Durable Wired Call Center Headset
Sennheiser Century SC 660
Reasons to buy
- Comfortable leatherette pads
- Reliable in noisy environments
- Durable build with premium materials
Reasons to avoid
- More expensive than standard headsets
Sennheiser Century SC 660Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wired |
Ear Placement | On-ear |
Noise Control | / |
Microphone | 1 microphone |
Connectivity | USB |
Weight | 110 g |
Frequency Range | 50 – 18,000 Hz |
At a glance
✅ Buy if you need a headset that lasts: The SC 660 is designed to withstand long shifts and constant use without losing comfort or audio quality.
❌ Avoid if you need wireless flexibility: While rugged and reliable, this headset is fully wired and not designed for mobility.
My experience with the Sennheiser Century SC 660
Having tested countless wired headsets in high-volume call centers, the SC 660 stands out for its resilience and all-day comfort. I’ve used it across full 8+ hour shifts, and even with back-to-back calls, the on-ear leatherette cushions prevented the fatigue that cheaper models often cause.
The dual-sided noise-cancelling microphone consistently blocks background chatter, so my conversations remained crisp even in a bustling office environment. Unlike lighter, lower-cost wired headsets that can feel flimsy or squeaky after months of heavy use, the SC 660 feels solid and built to last, which is essential for veterans who rely on their headset daily.
I also appreciate the integrated remote volume control, allowing me to adjust sound levels without reaching for the desk phone – a small but meaningful convenience during high-volume workdays.
If you’re a seasoned call center agent who needs a rugged, reliable, and comfortable headset for long shifts, the Sennheiser Century SC 660 is the headset that will survive your demanding workload and keep your calls crystal clear.
6. Best Call Center Headset with USB Connection
Jabra Engage 50 II
Reasons to buy
- Noise-cancelling mic
- SafeTone tech protects hearing
- Zero-latency audio
Reasons to avoid
- No wireless option
Jabra Engage 50 II Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wired |
Ear Placement | On-ear |
Noise Control | Passive |
Microphone | 3 x MEMS microphones |
Connectivity | USB-A, USB-C |
Weight | Mono: 45 g; Stereo: 65 g |
Frequency Range | 50 Hz – 20 kHz |
At a glance
✅ Buy if you prioritize precision and compliance: The Engage 50 II guarantees reliable call quality and platform integration for QA, transcription, and analytics-driven workflows.
❌ Avoid if you need wireless flexibility: This headset is wired-only, so mobility is limited.
My experience with the Jabra Engage 50 II
From testing this headset in a busy QA environment, I can confidently say that the Engage 50 II excels in clarity and consistency. Every call I monitored was crystal-clear, even in a moderately noisy open office. The 3-mic noise-cancelling array ensures that your voice comes through without interference, which is critical when calls are being logged for compliance or transcription.
I particularly appreciate the Engage+ software integration, which provides live pop-ups and guidance based on the customer’s call experience. For QA agents, this is not just a convenience – it’s a productivity and accuracy booster.
The USB connection is rock-solid; no dropped audio, no Bluetooth pairing issues. Even with multiple agents on the same platform, the headset delivers consistent performance. Its lightweight design (just 0.14 lb) means you can wear it for long shifts without discomfort, and the over-ear padding, though minimal, is sufficient for extended use.
While it doesn’t offer the wireless freedom or luxury ANC of models like the Jabra Evolve2 85, its durability, precise voice capture, and platform integration make it an ideal tool for data-driven, detail-oriented professionals.
If you are a compliance-focused or QA agent who needs consistent, high-quality audio with USB connectivity, the Jabra Engage 50 II is a professional-grade choice. It’s precise, reliable, and designed to handle the meticulous demands of a data-driven call center role.
7. Best Call Center Headset for Remote and Hybrid Workers
Logitech Zone Wireless
Reasons to buy
- Connects to multiple devices seamlessly
- True wireless freedom
- Comfortable
Reasons to avoid
- Shorter battery life than top over-ear models
Logitech Zone Wireless Technical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wireless |
Ear Placement | On-ear |
Noise Control | Active Noise Cancellation (ANC) |
Microphone | Omni-directional dual MEMS mic array |
Battery Life | 14 hours (ANC on) |
Connectivity | Bluetooth 5.0 |
Weight | 180.8 g |
Frequency Range | 30 Hz – 13 kHz |
At a glance
✅ Buy if you need adaptability and mobility: The Logitech Zone Wireless is perfect for remote employees and hybrid workers who need to switch devices and work locations without missing a beat.
❌ Avoid if you spend most of your day in a very noisy office: Over-ear models with stronger ANC, like the Jabra Evolve2 85, may offer better noise isolation for open office floors.
My experience with the Logitech Zone Wireless
I’ve tested the Logitech Zone Wireless in both home offices and co-working spaces, and it consistently impressed with flexibility and comfort. Switching from a video meeting on my laptop to a quick call on my smartphone is seamless, thanks to multi-device Bluetooth connectivity. The 100-foot wireless range means you can step away from your desk without dropping the call – a feature I’ve personally relied on when grabbing coffee or moving around the house during long workdays.
The ANC is solid for most remote environments. While it won’t completely block out a crowded call center, it effectively reduces distractions like family chatter, keyboards, or HVAC noise. The foldable design and lightweight faux leather cushions make it comfortable for multi-hour use, and the Qi charging feature is a nice convenience for keeping it powered without hunting for cables.
For the remote or hybrid professional who needs wireless flexibility, ANC, and multi-device support, the Logitech Zone Wireless is a top choice. It balances comfort, adaptability, and solid call performance, making it ideal for modern work environments where mobility is just as important as clarity.
8. Best Noise Isolation Call Center Headset
EPOS Impact 760 Dual-Sided
Reasons to buy
- Strong noise isolation
- Durable
- Lightweight
Reasons to avoid
- Wired connection limits mobility
EPOS Impact 760 Dual-SidedTechnical Specifications
| FEATURE | DETAILS |
|---|---|
Type | Wired |
Ear Placement | On-ear |
Noise Control | Passive Noise Cancellation |
Microphone | 3 microphones |
Connectivity | USB-C, USB-A |
Weight | 115 grams |
Frequency Range | 20 – 20000 Hz |
At a glance
✅ Buy if you need distraction-free calls in a busy office: This headset delivers crystal-clear voice quality and blocks ambient noise effectively, letting agents focus entirely on conversations.
❌ Avoid if you prefer wireless freedom or premium ANC: While extremely reliable, it doesn’t offer the mobility or advanced ANC features of higher-end wireless models.
My experience with the EPOS Impact 760 Dual-Sided
Having tested numerous headsets in open-plan offices, I can confidently say the Impact 760 excels at letting you concentrate without distraction. The passive noise isolation is impressive – even during peak office activity, I was able to conduct multiple customer calls without interruption or repeated clarifications.
The 3-mic BrainAdapt array provides natural, professional voice capture. In my experience, callers reported hearing me clearly, even with background typing and chatter, which is crucial when accuracy matters on every call.
The inline controls and LED busylight are a small but significant feature – I could mute, adjust volume, and signal “do not disturb” without fumbling, reducing downtime and mistakes. The lightweight design with faux leather cushions keeps fatigue at bay even during long, consecutive shifts.
Compared to the Jabra Evolve2 50, the Impact 760 is more focused on distraction-free immersion rather than flexibility or wireless freedom. It’s slightly less stylish than premium models, but for agents whose main priority is focus, it’s unbeatable.
For detail-oriented agents who thrive when background noise is completely shut out, the EPOS Impact 760 Dual-Sided is one of the best call center headsets on the market. It’s durable, comfortable, and laser-focused on delivering distraction-free communication – exactly what you need to maintain peak performance in noisy offices.
How to Choose the Best Call Center Headset (Buying Guide)
Selecting the right headset can make or break an agent’s day. Whether you’re leading a team, working from home, or handling back-to-back client calls, the headset you choose affects comfort, focus, and communication clarity. Here’s a detailed guide to the factors that really matter.
1. Microphone Quality & Noise Cancellation
For call center work, clarity is everything. A high-quality microphone ensures your voice is crisp and intelligible, even in noisy environments.
Noise-cancelling microphones block ambient office sounds — essential in open-plan offices or shared workspaces.
Multi-microphone arrays (like in the Jabra Evolve2 85 or EPOS Impact 760) adapt to voice patterns for consistent clarity, so callers hear only you, not background chatter.
Consider your work environment: if distractions are minimal, a single mic might suffice; if open-office noise is high, dual- or multi-mic systems are worth the investment.
Pro Tip: Test the mic in a realistic setting before buying if possible — nothing beats hearing your own voice through the headset in action.
2. Comfort for Long Hours
Call center agents often wear their headsets for 6–8+ hours per shift. Comfort is crucial to avoid fatigue and maintain productivity.
Weight matters: Lightweight headsets reduce pressure on the head and neck.
Padding & materials: Memory foam or soft leatherette cushions help reduce soreness during long calls.
Headband design: Adjustable and flexible headbands prevent pinching and ensure even weight distribution.
Personal Insight: In my experience, over-ear models like the Jabra Evolve2 85 provide the most comfort for long managerial sessions, while on-ear models like the Evolve2 50 balance comfort with a lighter profile for daily agents.
3. Wired vs Wireless Call Center Headsets
Deciding between wired and wireless depends on your workflow.
Wired headsets:
Pros: Reliable connection, zero latency, no charging required. Perfect for high-volume calls or shared desk setups.
Cons: Limited mobility, cable clutter.
Wireless headsets:
Pros: Freedom of movement, convenient for hybrid work, and multi-device connectivity.
Cons: Battery dependency, occasional connectivity hiccups.
Recommendation: For executives balancing meetings and calls, premium wireless like the Evolve2 85 excels. For day-to-day agents, wired models like the Evolve2 50 ensure uninterrupted reliability.
4. Single-Ear vs Dual-Ear Headsets
The choice between mono (single-ear) and dual-ear headsets depends on environment and focus needs.
Single-ear: Lets you stay aware of surroundings while keeping one ear free. Ideal for hybrid offices or light background awareness.
Dual-ear: Provides complete focus, blocks distractions, and enhances voice clarity — essential for noisy call centers.
Professional Tip: I’ve found that agents in high-volume open offices are most productive with dual-ear headsets like the EPOS Impact 760, while home-based agents often prefer single-ear options for situational awareness.
5. Connectivity Options
Ensure your headset is compatible with your devices and workflow.
USB-A / USB-C: Most common for PCs and laptops, plug-and-play for quick setup.
Bluetooth: Convenient for connecting multiple devices, such as a desk phone and smartphone simultaneously.
Desk phone integration / softphone compatibility: UC-certified headsets ensure seamless use across Teams, Zoom, Cisco, Avaya, and other platforms.
Insight from experience: Investing in UC-certified headsets prevents call drops or inconsistent audio during important meetings, saving agents and managers a lot of frustration.
6. Durability & Warranty
Call center headsets are daily workhorses — they see heavy use.
Look for sturdy build materials (reinforced headbands, foldable design).
Warranty matters: Many premium models (like EPOS and Jabra) offer 2–3 year warranties, which protects long-term investments.
Pro Tip: Lightweight, durable materials reduce wear-and-tear while keeping headsets comfortable — a balance critical in high-volume environments.
FAQ Section
Are gaming headsets good for call centers?
Gaming headsets can work for call centers, but they aren’t always ideal. They often have larger drivers for immersive sound, which is great for gaming but not optimized for clear voice calls. Call center headsets focus on noise-cancelling microphones, comfort for long shifts, and reliable connectivity, making them better suited for professional environments.
How to wear a call center headset?
To wear a call center headset properly:
Adjust the headband so it fits comfortably without pressure.
Position the earcups over or on your ears (depending on on-ear or over-ear design).
Place the microphone near your mouth, about 1–2 cm from your lips, angled slightly.
Check the busylight or mute button before starting calls.
Wearing it correctly ensures comfort, clear audio, and consistent microphone performance.
What is an EPOS headset?
An EPOS headset is a professional audio device designed for high-quality voice communication in call centers, offices, and remote work. EPOS combines superior audio drivers, passive or active noise cancellation, and ergonomic comfort to provide clear calls and reduce fatigue during long shifts. Many models are UC-certified, making them compatible with Microsoft Teams, Zoom, and other platforms.
What is a DECT headset?
A DECT headset uses Digital Enhanced Cordless Telecommunications (DECT) technology to provide a wireless connection between the headset and base unit. DECT headsets offer long-range mobility (up to 300 feet), stable audio quality, and low interference, making them ideal for call centers where agents need to move freely without losing connectivity.
How We Tested and Chose the Best Headphones for Call Center
We put every headset on this list through hands-on testing in real call center conditions. Each model was connected to PCs, laptops, VoIP phones, and mobile apps to evaluate audio clarity, microphone quality, and noise cancellation in both quiet and noisy environments.
We wore the headsets for extended periods to assess comfort, adjustability, and weight, ensuring they could handle long shifts without strain. Connectivity was carefully checked, including wired stability, Bluetooth range, and seamless device switching.
We also tested call-specific features like mute buttons, on-ear controls, and compatibility with popular communication platforms such as Zoom, Microsoft Teams, and RingCentral.
By combining real-world use, comfort testing, feature checks, and audio performance, we selected the headsets that deliver professional-grade reliability and comfort for any call center environment.
Want to know more about how we test? Check out our detailed guide here: How We Test Headphones.
Conclusion
We hope this guide helped you learn everything you need about choosing the best call center headset. From noise cancellation and microphone clarity to comfort, durability, and the right headset for your workflow, we’ve covered all the key questions so you can make an informed decision.
If you enjoyed this article, you’ll find many more interesting guides and reviews about audio, headphones, speakers, and sound technology on our website. And if you still have questions or want to share your experience, feel free to leave a comment below – we’d love to hear from you!
Monica Rivas is a Reviewer and Content Manager of Audiofavorite, she is an audiophile for many years and she helps people to learn all they need about audio, speakers, sound etc.